Terms & Conditions

These Terms & Conditions outline the rules and guidelines that govern the practices of Thames K-9 and are for the interest of safety, responsibility and welfare of our clients. Please note payment for service also implies full agreement with these Terms and Conditions.

Thames K-9 cannot accept responsibility for loss, injury, or damage to a person, dog, or property.
Dogs must be under control and on a lead in public areas and off lead only when specifically instructed to by the trainer & coach.
Your trainer & coach is there to help however, owners remain responsible for their dog at all times.
In order to see progress, owners must be persistent in training and commit to the training plan. Every dog learns at a different pace and owners must be patient. To see maximum results, owners should follow training advice given.
You must ensure that by the time of the dog training session that the dog is up to date with its vaccinations (as recommended by the British Veterinary Association), and it has received flea and tick treatments and de-wormer treatments.
Any health problems must be stated at the time of booking and if likely to effect training we must receive a vet referral before commencing training with Thames K-9.
Owners must be honest when giving information on an animal’s health, behaviour and history. All bite history must be declared at the time of booking.
Payment must be made in advance of the service taking place. Thames K9 reserves the right to cancel any service where payment has not been received within 48 hours of booking.
Cancellation of the following services by client after booking confirmation has been received will result in loss of full service cost unless Thames K-9 decides otherwise: Walk & Train, 1-2-1 Coaching, Day Training, Group Walks.
1-2-1 Coaching Follow on sessions (3 x session package) must be used within 3 months of the first sessions taking place.
Residential Training Programme: Payment: A 50% deposit is required at the time of the residential booking. The outstanding payment is to be made no later than the first day of the service commencing. Cancellation policy: Cancellations within 2 weeks (fourteen days) of residential bookings are non-refundable unless under exceptional circumstances. No refunds will be given once the service has begun.
Thames K-9 reserves the right to cancel or reschedule any appointment with 3 days' notice.
Refunds are issued at our discretion on a case-by-case basis, and all decisions are final.
By booking a service with Thames K-9, you agree with these terms and conditions.

GDPR/Privacy Policy- Any personal data we hold, e.g. name, address, telephone numbers etc will be disposed of after six months to ensure your safety and privacy.